Here’s how it all got started:
Mister B’s HVAC provides essential services to Laramie County and beyond. When COVID-19 hit in March 2020, the company needed a way to continue providing service while limiting in-person contact.
Luckily, being agile and able to make decisions quickly are two of our favorite things to do.
…and here’s what we did:
Together with the Mister B’s team, we created a virtual service call option we dubbed “BuzzTech.” This low-cost, easy-to-use option allows customers to connect directly with a HVAC professional (via secure video chat) and live-troubleshoot heating or cooling issues.
In the space of a week, our team not only implemented the service, but also created web content, social and digital advertising to get the word out.